OUR SERVICE ARE THE
BRIDGING THE GAP TO
SUCCESS
YOUR CUSTOMERS RECEIVE RESPONSES IN THEIR LANGUAGE LANGUAGE 24/7
Voice Services
⦿ Inbound & Outbound 24/7 Support
Seamless customer interaction around the clock.
⦿ Customer Care Services
Personalized assistance to increase customer satisfaction.
⦿ Technical Assistance
Expert support to resolve technical issues quickly.
⦿ Telesales
Drive sales with targeted calls.
TECH SUPPORT & HELP DESK OUTSOURCING
One of the great benefits of Forsa Hub outsourcing customer care service is that you can hire top-quality technical talent for a fraction of the cost of doing so in your local market.
250
Projects
2000
Staff agents
99,3
Customer Satisfaction
30+
Languages
Non-voice Services
⦿ Email & Chat Support:
Efficiently handle customer queries with real-time communication.
⦿ Data Entry & Management
Accurate and reliable data processing to enhance business operations.
⦿ Social Media Management
Engage with customers and build brand loyalty across platforms.
⦿ Content Moderation
Ensure a safe and positive online environment for your audience.
ENHANCED TIER 1
SUPPORT SOLUTIONS:
At Forsa Hub, our 24/7 service support agents specialize in handling intricate tickets with expertise and efficiency. With a deep-rooted understanding of technical nuances, our team ensures top-notch solutions. Collaborating seamlessly with your support ecosystem, we establish clear Tier 1 ticket resolution protocols. Should the need arise, we facilitate swift escalations to your in-house specialists for seamless issue resolution.
TAILORED T2 AND T3
TECHNICAL SUPPORT:
Experience comprehensive 24/7 T2 and T3 technical support designed to fit your specific requirements at Forsa Hub. Our seasoned remote technical support specialists cater to businesses across diverse industries and scales globally.
Collaboratively integrated into your existing ticketing system or ready to establish a new, customized system, we work alongside you. Determining the essential Service Levels (SLA) and establishing precise escalation guidelines to seamlessly engage your in-house specialists when necessary forms a pivotal part of our support strategy.