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Voice Services
Voice services encompass a broad spectrum of communication solutions that involve verbal interactions between individuals or entities. In the context of a call center or customer service setting, voice services can include both inbound and outbound support, catering to the diverse needs of customers and clients. Whether it’s providing assistance, technical support, or engaging in sales activities, voice services are instrumental in fostering effective communication and relationship-building between businesses and their stakeholders.
Non-voice Services
Non-voice services encompass a range of communication solutions that do not rely on verbal interactions. These services cater to the evolving needs of businesses and their customers in an increasingly digital world. From managing social media interactions and providing email support to engaging with customers through webchat and navigating the emerging realm of the metaverse, non-voice services offer versatile and effective channels for communication and engagement.